Jobs

    • Expiry date:14 March 2019
    • Location:Willen Lake
    • Salary:£6.00 - £8.25 per hour

    JOB DESCRIPTION

    POSITION

    Boat Hire Staff

    (0hr contracts, up to full time hours available in the Summer)

    REPORTING TO

    Hire Supervisor

    REMUNERATION

    £6 - £8.25 per hour

    LOCATION

    Willen Lake, V10 Brickhill Street, Milton Keynes MK15 ODS

    KEY

    OBJECTIVES

    Ensure that Hire services at Willen Lake create an enjoyable and safe experience for all visitors.

    Help to maintain a high standard of presentation at Willen Lake.

    Provide a high profile and visible presence at Willen Lake including weekends, bank holidays and school holidays.

    Provide excellent customer service and uphold working procedures in order to enable park users to enjoy Willen Lake safely.

    Ensure that equipment and facilities are maintained to a high standard.

    DUTIES       

    Take a proactive role in providing excellent customer service for the Hire operation.

    Liaise with the Hire Supervisor, to ensure safe operation of the Hire services at Willen Lake

    Liaise with Reception staff to ensure correct allocation of equipment and regularly assess supply/demand to ensure an excellent customer experience.

    Carry out hire safety checks for customers on the land, pontoons and on the water. Conducting any action needed and/or escalating to a member of the Senior Management Team.

    Ensure that any accidents and incidents are reported on the relevant forms when they occur.

    Ensure equipment is checked prior to use and is in a safe condition to hire.

    To keep all hire equipment in a clean and usable condition.

    Ensure that any defective equipment is reported to a senior member of staff.

    To always maintain a professional and courteous attitude towards work, other staff members and customer.

    Ensure cash handling procedures are correct to our procedures.

    To adhere to the Watersports Centre cleaning process..

    EXPERIENCE AND SKILLS 

    Essential

    Flexibility

    Outgoing, calm and engaging personality

    Self-motivated, organised and confident

    Ability to work as part of a team

    Excellent communication skills

    Desirable

    Customer service experience

    Knowledge/experience of waterside operations

    Confidence near/in water

    This job description represents the usual duties and requirements of the position, however, the job holder may be required to carry out other duties in line with their capability, training and level of authority. The company reserves the right to change the job description in consultation with the post holder. The job description does not form part of the Contract of Employment.

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